Self Storage Stockwell Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Stockwell provides self storage units and related services, including assistance connected with third-party removal companies operating within our service area. By placing a booking, accessing a storage unit, using our facilities or engaging with any of our services, you agree to be bound by these Terms and Conditions.
Please read this document carefully. If you do not agree with any part of these Terms and Conditions, you must not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means any individual, partnership, company or other organisation that books or uses our storage facilities or related services.
Facility means the storage premises and any related areas that we operate and control.
Unit means an individual storage unit, container or allocated storage space provided for your use under these Terms and Conditions.
Services means the provision of storage units and any associated services we may offer from time to time, including administrative support in coordinating access for removal companies and similar providers.
Removal company means any third party providing removal, transport or handling services for your goods, whether recommended by us or chosen independently by you.
Contract means the agreement between you and us, incorporating these Terms and Conditions and your confirmed booking.
2. Scope of Services
Self Storage Stockwell provides secure storage units for domestic and commercial goods, together with access to the Facility during designated opening hours. We may also offer optional ancillary services such as packaging materials, trolleys and access coordination for removal companies.
We do not provide transport, packing or removal services ourselves. Any such services are carried out by you or by third-party removal companies engaged by you. Where we assist with recommendations or coordination, this does not change the fact that the removal company acts as an independent contractor and not as our agent.
3. Booking Process
3.1 Making a booking
You may request a booking for a Unit and any related services via our website, in person at the Facility or by other means as we may allow from time to time. All bookings are subject to availability and our acceptance.
3.2 Information you must provide
You must provide accurate and complete information when making a booking, including your full name, address, identification details, and the intended nature of the goods to be stored. You must promptly notify us of any changes to your details.
3.3 Acceptance and formation of the contract
Your booking is not confirmed until we have accepted it and provided you with confirmation, which may be in writing or via our booking system. At that point, a Contract is formed between you and us, subject to these Terms and Conditions.
3.4 Minimum storage period
A minimum storage period may apply and will be communicated to you at the time of booking. Charges are usually calculated on a weekly or monthly basis. Part-period use does not entitle you to a refund for unused days unless expressly agreed.
4. Access and Security
4.1 Access to your Unit
You will be granted access to your Unit during our standard opening hours or agreed access times. You are responsible for ensuring that only authorised persons gain entry using your access credentials, keys or codes.
4.2 Keys, codes and security devices
You are responsible for the safe keeping of keys, padlocks, security cards or access codes issued or used in connection with your Unit. You must not share keys or codes except with those you authorise to access your Unit. You must inform us promptly if security may have been compromised so that we can consider appropriate measures. A reasonable charge may be made for replacement devices or locks.
4.3 Our right of access
We may access your Unit when necessary to comply with the law, respond to an emergency, protect the safety of persons or property, carry out repairs or maintenance, or enforce these Terms and Conditions. Where reasonably practicable, we will give you prior notice, but in urgent situations this may not be possible.
5. Payments and Charges
5.1 Storage fees
Storage fees are payable in advance at the rate agreed at the time of booking or as otherwise notified to you. Fees may be payable weekly or monthly, according to our standard billing cycle.
5.2 Payment methods
We accept payment by the methods notified to you at the time of booking, which may include card payments and other electronic methods. Cash payments may be subject to additional conditions or restrictions.
5.3 Late payment and interest
If you do not pay any amount due under the Contract on time, we may charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of actual payment. We may also suspend your access to the Unit until full payment is received and may ultimately exercise our rights of lien and sale as described below.
5.4 Price changes
We may review and vary our fees from time to time. Any change will take effect after we provide you with reasonable prior notice, usually at least 30 days. If you do not agree with a fee change, you may terminate your storage agreement before the new rate takes effect by giving us proper notice and vacating your Unit.
6. Cancellations and Termination
6.1 Cancellation before move-in
You may cancel your booking before the agreed move-in date by notifying us. We may apply a reasonable cancellation period and may charge a cancellation fee if you cancel within a short time before your move-in date, as notified at the time of booking.
6.2 Termination by you after move-in
After you have commenced using the Unit, you may terminate your Contract by providing us with the notice required under your tariff, usually a minimum of one full billing period. You must remove all goods, leave the Unit clean and secure, and return any access devices by the termination date.
6.3 Termination by us
We may terminate the Contract by giving you reasonable notice if we decide to close or redevelop the Facility, discontinue the provision of the Unit or if you are otherwise in breach of these Terms and Conditions. In serious cases of breach, such as non-payment, dangerous storage, or unlawful conduct, we may terminate with immediate effect.
6.4 Consequences of termination
Upon termination, your right to access and use the Unit ceases. If you do not remove your goods by the termination date, we may treat them as abandoned and exercise our rights to remove, store at another location, sell or dispose of the goods, subject to giving any notice required by law.
7. Customer Responsibilities
7.1 Permitted and prohibited goods
You must ensure that only suitable goods are stored in the Unit. You must not store any items that are hazardous, illegal, explosive, flammable, toxic, perishable, living or otherwise unsuitable for storage in a typical self storage facility. This includes, without limitation, gas cylinders, firearms, ammunition, chemicals, waste materials, foodstuffs that may decay, live animals, plants, cash in significant quantities, high value jewellery or irreplaceable items of exceptional value.
7.2 Packaging and condition of goods
You are responsible for properly packing, wrapping and securing your goods to protect them against damage, dust, moisture and movement. We do not supervise or control how your goods are packed or stacked within the Unit.
7.3 Maintenance and cleanliness
You must keep your Unit clean and in good condition. You must not stick or fix items to the walls, floors or ceilings, or cause any damage to the Facility. Any damage you cause may be repaired by us at your cost.
7.4 Conduct at the Facility
You must behave in a safe and respectful manner while at the Facility. You must comply with our site rules and with all instructions given by our staff regarding safety, security and proper use of the Facility. You must not obstruct corridors, emergency exits or access ways, and you must not cause nuisance or disturbance to others.
8. Removal Companies and Third Parties
8.1 Independent contractors
Any removal company or transport provider that assists you is an independent contractor. Whether you have selected them yourself or they have been mentioned or recommended by us, they act on your behalf and not on ours.
8.2 Access for removal companies
You may authorise a removal company or other third party to access your Unit for the purposes of delivering, collecting or moving goods. You are responsible for ensuring that they comply with all security requirements and site rules. We may require evidence of your authorisation before allowing access.
8.3 No liability for third-party services
We are not responsible for the quality, timing or cost of any services provided by removal companies or other third parties. Any contract for removals, packing or transport is between you and the provider. You must resolve any disputes or claims directly with them.
9. Insurance and Limitation of Liability
9.1 Your responsibility to insure
You are responsible for arranging adequate insurance cover for your goods stored at the Facility against risks such as loss, damage, theft, fire, flood and other perils. Unless we expressly agree in writing, we do not insure your goods and our charges do not include insurance premiums.
9.2 Our liability for loss or damage
We do not know the nature or value of the goods you store and do not take possession of them. Subject to any mandatory legal rights you may have, we shall not be liable for any loss or damage to your goods arising from any cause, including theft, fire, water ingress, pests, or the acts or omissions of third parties, unless such loss or damage is directly caused by our negligence or breach of statutory duty.
9.3 Financial limits
Where we are found liable to you for loss or damage, our total aggregate liability shall, to the fullest extent permitted by law, be limited to a sum no greater than the total storage charges you have paid to us in the twelve months preceding the event giving rise to the claim, or such other amount as may be expressly agreed in writing.
9.4 Exclusion of certain losses
We shall not be liable for any loss of profits, loss of business, loss of data, loss of opportunity, or any indirect or consequential losses, even if foreseeable.
9.5 Personal injury and death
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, or for any other liability that cannot legally be excluded or limited.
10. Waste, Disposal and Environmental Regulations
10.1 Prohibition on waste storage
You must not use the Unit or the Facility to store waste, refuse or items intended primarily for disposal. You must not bring any hazardous waste or controlled waste onto the premises.
10.2 On-site waste disposal
General waste facilities at the Facility, if provided, are for limited everyday use only and must not be used to dispose of large items, commercial waste, electrical equipment or bulky materials. You are responsible for arranging lawful disposal of such items through appropriate waste contractors.
10.3 Abandoned goods and waste removal
If you leave goods, packaging or waste in your Unit or elsewhere at the Facility after your Contract has ended, or in breach of these Terms and Conditions, we may remove, dispose of or recycle such items as we see fit. You will be responsible for all reasonable costs and charges associated with removal, disposal, cleaning or decontamination.
10.4 Compliance with regulations
You must comply with all environmental and waste management regulations that apply to your goods. If your goods cause or are reasonably likely to cause pollution, contamination or environmental harm, you will be responsible for all resulting loss, damage, fines, penalties, clean-up and remediation costs.
11. Lien and Sale of Goods
11.1 Our right of lien
We have a lien over all goods stored in your Unit for all amounts you owe to us under the Contract, including storage charges, late payment fees, cleaning costs and disposal charges.
11.2 Denial of access and sale procedure
If any amount remains unpaid for a period specified in our notices to you, we may deny you access to the Unit and, after giving any notice required by law, may sell, dispose of or otherwise realise the goods to recover sums due. Any reasonable costs associated with sale or disposal will be deducted from the proceeds.
11.3 Surplus proceeds
After deducting sums due to us and our sale or disposal costs, any remaining proceeds will be held for you. If we are unable to locate you after making reasonable efforts, such proceeds may be dealt with as permitted by law.
12. Data Protection and Privacy
We collect and process personal information about you for the purposes of managing your booking, operating the Facility, administering your Contract, handling payments, ensuring security and complying with legal obligations. We may use CCTV and access control systems at the Facility for safety and security.
Your personal information will be processed in accordance with applicable data protection laws. Further details of how we handle your information are available in our privacy information, which we may provide separately.
13. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our services, operational requirements or legal obligations. Where changes materially affect your ongoing Contract, we will give you reasonable notice. If you do not agree with the updated terms, you may terminate your Contract by giving notice and vacating your Unit before the changes take effect.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, your Contract, or your use of the Facility, subject to any rights you may have as a consumer to bring proceedings in your local court where different.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the Services and supersede any previous understandings or agreements.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.3 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 Assignment
You may not assign, transfer or sub-license your rights or obligations under the Contract without our prior written consent. We may transfer our rights and obligations under the Contract to another organisation, provided that this does not materially reduce your rights.
15.5 Notices
Any notices or communications under the Contract may be given in writing using the contact details you have provided, or via any customer portal or system we operate and notify to you for this purpose. You are responsible for keeping your contact details up to date.
By proceeding with a booking or using our storage facilities, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
