Self Storage Stockwell Health and Safety Policy
This Health and Safety Policy explains how Self Storage Stockwell manages health, safety, and welfare for everyone who uses or works at our premises, including customers, visitors, contractors, and removal company partners. Our aim is to provide clean, secure storage facilities and associated access areas that are safe and properly managed at all times.
Our Health and Safety Objectives
Self Storage Stockwell is committed to preventing accidents, injuries, and ill health by identifying hazards, managing risks, and promoting safe behaviour. We maintain our buildings, storage units, loading bays, corridors, and parking areas so that customers and removal teams can move goods safely and efficiently.
We review this policy regularly to make sure it remains effective, reflects current legal requirements, and supports best practice in the self storage and removals sector.
Management Responsibilities
Senior management at Self Storage Stockwell is responsible for establishing and maintaining this policy and for providing appropriate resources to implement it. This includes arranging staff training, maintaining facilities and equipment, and monitoring compliance with safety procedures.
Managers will ensure that risk assessments are carried out and updated, that incidents are recorded and investigated, and that corrective actions are implemented promptly. They will also ensure that contractors, including removal companies and delivery services, are made aware of relevant safety information when working on site.
Staff Responsibilities
All employees have a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions. Staff are expected to follow all safety procedures, attend training as required, report hazards and near misses, and cooperate fully with any safety investigations.
Employees must not misuse or interfere with any equipment, signage, or safety systems provided for health and safety purposes. Any defect in equipment or building fabric must be reported without delay so that it can be assessed and repaired.
Customer Responsibilities
Customers using our storage facilities have a responsibility to follow the safety information and site rules provided by Self Storage Stockwell. This includes using corridors, lifts, loading bays, trolleys, and parking areas in a considerate and safe manner, and complying with any instructions given by staff regarding safe access and behaviour on site.
Customers must not store prohibited or hazardous items, must pack goods securely, and must load and unload vehicles in a way that does not create avoidable risks to themselves or others, including removal company staff and other visitors.
Removal Companies and Contractors
Removal companies, delivery firms, and other contractors operating on site must work safely and professionally. They are expected to comply with our site rules and agree appropriate methods of work that minimise risk to their employees, customers, and anyone else present.
Removal teams should manage vehicle movements carefully, use designated loading areas, and follow safe manual handling practices. Where contractors have their own health and safety procedures, these must complement the standards set out in this policy. Any incident, near miss, or concern identified by contractors must be reported to Self Storage Stockwell staff promptly.
Safe Use of Facilities
Self Storage Stockwell will maintain the premises, including access routes and communal areas, in a safe condition. This includes regular inspections of lighting, doors, locks, fire exits, lifts, stairs, railings, and surfaces, as well as the safe condition of trolleys and other handling aids provided for customer use.
We will manage the layout of units, corridors, and loading bays to avoid congestion and minimise the risk of collision or obstruction. Signage will be used where appropriate to remind users of maximum load limits, traffic directions, restricted areas, and emergency exits.
Manual Handling and Storage Practices
Self Storage Stockwell promotes safe manual handling and stacking practices. Where guidance is provided on how to lift, carry, or move items, customers, staff, and removal personnel are expected to follow it. Heavy or bulky items should be stored at a suitable height and handled by sufficient persons or with the help of appropriate equipment.
We encourage the use of trolleys and other aids where available and remind users to avoid overloading them. Careful planning of loading and unloading activity helps to reduce manual handling risks for everyone using the facility.
Fire Safety and Emergency Procedures
Self Storage Stockwell is responsible for maintaining appropriate fire safety measures, including clear emergency exits, suitable fire detection and alarm systems, and visible fire safety signage. Escape routes and exits must be kept clear of obstruction at all times.
Staff are trained in emergency procedures and will guide customers and contractors in the event of an evacuation. Everyone on site must follow instructions during an emergency, leave the building promptly when directed, and never use lifts when a fire alarm is sounding.
Prohibited and Hazardous Materials
For the safety of all users, certain goods must not be stored at Self Storage Stockwell. These include flammable, explosive, corrosive, or otherwise hazardous materials that may create a fire, chemical, or environmental risk. Live animals, perishable food, and illegal items are also not permitted.
Customers and removal companies must ensure that the contents of any stored items comply with our terms and site rules. If prohibited or unsafe items are discovered, Self Storage Stockwell reserves the right to take appropriate action to protect health and safety.
Incident Reporting and Investigation
Any accident, near miss, or dangerous occurrence on site must be reported to Self Storage Stockwell staff as soon as possible. We will record and investigate incidents with the aim of preventing recurrence and improving our overall safety performance.
Where incidents involve removal companies or other contractors, we will cooperate with them to share relevant information and support a coordinated response. Lessons learned may be used to update procedures, training, and risk assessments.
Training, Supervision, and Communication
Self Storage Stockwell provides health and safety training appropriate to the role of each employee. Refresher training is delivered where needed, and additional guidance is provided when new systems, equipment, or working methods are introduced.
Clear communication is essential for safe operation. We will provide information through signage, written guidance, and direct instruction from staff. Customers and removal company representatives are encouraged to raise any questions or concerns so that they can be addressed quickly and effectively.
Monitoring, Review, and Continuous Improvement
This Health and Safety Policy is monitored and reviewed on a regular basis, and also following any significant change in operations or facilities. We consider feedback from customers, employees, and contractors, along with incident data and inspection findings, to identify opportunities for improvement.
By working together with customers, visitors, and our removal company partners, Self Storage Stockwell aims to maintain a safe, well managed environment where goods can be stored, handled, and transported with confidence.
